Terms of service

Pickbaken aims to provide clear and timely customer support to help customers with product and order-related questions throughout their shopping experience.

Product Inquiries

If you have questions about Postcards, Greeting Cards, or other product information, you may contact us by email before making a purchase. Please identify the product and describe the information you would like to know.

Order Support

If you need to check your order status, confirm order details, or report an order-related issue, please provide your order number so that we can review the relevant information.

Shipping Support

If you have questions about estimated delivery times, shipment tracking, or your shipping address, please contact us. For orders that have not yet been dispatched, we will make reasonable efforts to assist with address change requests.

Returns, Refunds, and Exchanges

To request a return, refund, or exchange, please contact our customer support team in accordance with our Return / Refund / Exchange Policy. Please wait for return instructions before sending any item back.

Reporting an Issue

If an item arrives damaged, has missing accessories, or does not match your order, please notify us as soon as possible. Include your order number and relevant photos to help us review the issue.

Support Hours and Contact Information

Our customer support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).

Email: [email protected]

Phone: +86 13706578149

We handle inquiries during our stated support hours and aim to provide reasonable assistance.